In a media statement on Aug 5, Grab Singapore announced the launch of Grab AI Call-A-Ride (Beta), which is an AI-powered call service for booking rides. Available via +65 3138 0000, this pilot service enables ride booking through conversing with an artificial-intelligence voice assistant.
Developed in collaboration with OpenAI and powered by its Realtime Voice model, the voice assistant is able to interpret user intent, maintain context, adapt mid-sentence and process bookings, unlike traditional automated call services, said Grab. The service is currently optimised for English and Mandarin, and there are plans to expand to more regional languages, it said.
